Your Rights When Flights Are Cancelled or Delayed by Air Traffic Control

Flights have been cancelled across several airports today as air‑traffic control systems experienced unexpected outages. Passengers affected by the disruptions are entitled to a range of rights under European Union Regulation (EC) No 261/2004 and national consumer protection laws. Airlines must offer alternative transport, re‑booking on the next available flight, or a full refund if the journey is no longer desired. In addition, passengers are entitled to assistance such as meals, refreshments, and accommodation where necessary, and compensation of up to €600 for delays exceeding three hours, unless the airline can prove the cancellations were caused by extraordinary circumstances beyond its control.

Airlines are required to provide clear information on the status of flights, the reason for the cancellation, and the steps being taken to resolve the issue. Passengers should keep all receipts and documentation of any additional expenses incurred, as these may be reimbursed under the regulation. If an airline fails to comply, travelers can file a complaint with the national enforcement body, which can impose penalties and ensure that passenger rights are upheld. Airlines are also encouraged to keep passengers informed through their websites, mobile apps, and customer service lines, and to offer compensation promptly once the situation stabilises.

In the event of a cancellation, passengers should first seek assistance at the airport, then contact the airline directly to confirm their options. If the airline does not respond within a reasonable time, the next step is to submit a formal claim in writing, citing the relevant regulation. While the current air‑traffic control problems are likely to be resolved quickly, passengers should remain vigilant about their rights and keep records of all communications, as this will facilitate any future reimbursement or compensation processes.