US Customers Report Frustration with AI-Driven Customer Service in 2026
Guardian Business1 min read69 words
We asked people in the US about their customer service battles and hundreds responded on the financial and emotional costsGuardian readers from across the US wrote in to tell us about their battles with big companies, and the time, expense and emotional toll exacted by businesses they say are prioritizing the bottom line over all else. The top takeaway: people really, really don’t like AI customer service. Continue reading...
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