Travelers Rate U.S. Airports Higher, J.D. Power Report Finds

A recent study found that passengers are rating airports more favorably, citing the modernized gates and terminals that many facilities have introduced over the past decade. The research, which surveyed thousands of travelers across the United States, highlighted that newer infrastructure—such as expanded security checkpoints, improved boarding areas, and upgraded passenger lounges—has significantly enhanced the overall experience.

The study also noted that airports that invested in technology, including digital signage and contact‑less boarding systems, received the highest praise. While the data did not differentiate between domestic and international hubs, it underscored a clear trend: as airports modernize, customer satisfaction rises. The findings suggest that continued investment in terminal upgrades will likely keep improving traveler perceptions in the coming years.