98% of Insurance Claims Adjusters Dislike AI
Wired1 min read104 words
A recent analysis of Glassdoor reviews submitted by claims adjusters shows that 98 percent of the comments that mention artificial intelligence (AI) are negative. The data, compiled from thousands of employee evaluations, highlights a pervasive skepticism among frontline insurance workers about the integration of AI into their daily responsibilities.
Adjusters cited concerns that AI, while technically a “tool,” should not be entrusted with autonomous decision‑making. One reviewer told WIRED, “AI is just a tool. It should never be given the keys.” The overwhelming negative sentiment underscores ongoing debate within the insurance sector about the appropriate role of AI in claims processing and risk assessment.
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